While my handmade pottery is vitrified which makes it strong and watertight; they are still fragile. Each item is a work of art, so please care for them as such.
Product Questions:
- Are your products food safe?
Yes, my tableware (cups, bowls, plates, and serving dishes) are food safe
- Are your products dishwasher and microwave safe?
Please see the individual product details to see if the work is dishwasher and or microwave safe. If the product is dishwasher and or microwave safe, it will be stated in the details.
My tableware (cups, bowls, plates and serving dishes) are dishwasher and microwave safe. Pottery can typically withstand the dishwasher and microwave, but remember that it is also a piece of art. These appliances can take a toll on the pottery with changes in temperature or harsh detergents, so it is recommended that you hand wash and avoid the microwave to preserve them for as long as possible. With that being said, I always place my own functional pottery in the dishwasher, as well as, in the microwave.
IMPORTANT NOTE: Please use caution when removing pottery from the microwave, as they may be hotter than expected. Also, please exercise caution when filling a cup or bowl with hot liquid, as they may be hot to the touch
-Why do some of your photos of the same product appear slightly different?
Unfortunately, I am not a photographer, but I try to do my very best to photograph my work as accurately as possible. Occasionally there may be slight differences in the images due to lighting.
-Do you do custom or personalized orders?
Definitely! Please email [email protected] to start the process for custom or personalized orders.
Yes, my tableware (cups, bowls, plates, and serving dishes) are food safe
- Are your products dishwasher and microwave safe?
Please see the individual product details to see if the work is dishwasher and or microwave safe. If the product is dishwasher and or microwave safe, it will be stated in the details.
My tableware (cups, bowls, plates and serving dishes) are dishwasher and microwave safe. Pottery can typically withstand the dishwasher and microwave, but remember that it is also a piece of art. These appliances can take a toll on the pottery with changes in temperature or harsh detergents, so it is recommended that you hand wash and avoid the microwave to preserve them for as long as possible. With that being said, I always place my own functional pottery in the dishwasher, as well as, in the microwave.
IMPORTANT NOTE: Please use caution when removing pottery from the microwave, as they may be hotter than expected. Also, please exercise caution when filling a cup or bowl with hot liquid, as they may be hot to the touch
-Why do some of your photos of the same product appear slightly different?
Unfortunately, I am not a photographer, but I try to do my very best to photograph my work as accurately as possible. Occasionally there may be slight differences in the images due to lighting.
-Do you do custom or personalized orders?
Definitely! Please email [email protected] to start the process for custom or personalized orders.
Shipping, Returns, and Cancellations:
- What is your shipping policy?
Due to Covid, I am only shipping in the US.
I will do my very best to ship your order within 5 business days. Your package may take up to two or more weeks to arrive due to Covid and or the holiday season.
When packaging, my main priority is making sure your item arrives to you safely. With that being said, I try to be as green as possible by using recycled materials (when I can) while still maintaining a presentable package.
- What is your return/exchange policy?
I hope you love my work as much as I do, however, I completely understand if you wish to return or exchange your recently purchased item.
For Returns: You may return the item within 7 days after receiving your package, however, you will be subject to a 10% restocking fee per item.
For Exchanges: If you wish to exchange your item for something else, please contact me at: [email protected] You will need to first return the unwanted item within 7 days of receiving the package and submit a new order for the item you would like to purchase. You will receive a refund for the returned item.
IMPORTANT NOTE: If you do wish to return or exchange the item, the return shipping costs are the buyer’s responsibility. The item must be returned and arrive to me in its original condition. Lawson Pottery is not responsible for any damages that occur during return shipping, so we strongly encourage you to pack the item very well. Refunds will not be issued if the returned item has been damaged or altered in any way. It is strongly recommended that you insure your package.
* No sale items may be returned or exchanged.
- What do I do if my purchased item arrives to me damaged?
My work is always carefully packaged so your purchase arrives to you safely. Things do happen and if your item is damaged during shipping, the buyer must contact me at: [email protected] within 3 days of receiving the shipment. To receive a possible refund or a replacement, please email me several photos of the shipping container and the damaged item. Because my work is handmade, I can’t guarantee a replacement for some of the items, in which case, a refund will be issued. For items that can be replaced, there may be slight differences because they are all one of a kind.
IMPORTANT NOTE: Based off the photos, if the item appears damaged due to mishandling by the buyer, Lawson Pottery reserves the right to deny a refund and you will be notified.
- What is your cancellation policy?
I'm not accepting cancellations at this time, so please make sure you are happy with the listing before placing your order. Please contact me if you have any issues with your order.
Due to Covid, I am only shipping in the US.
I will do my very best to ship your order within 5 business days. Your package may take up to two or more weeks to arrive due to Covid and or the holiday season.
When packaging, my main priority is making sure your item arrives to you safely. With that being said, I try to be as green as possible by using recycled materials (when I can) while still maintaining a presentable package.
- What is your return/exchange policy?
I hope you love my work as much as I do, however, I completely understand if you wish to return or exchange your recently purchased item.
For Returns: You may return the item within 7 days after receiving your package, however, you will be subject to a 10% restocking fee per item.
For Exchanges: If you wish to exchange your item for something else, please contact me at: [email protected] You will need to first return the unwanted item within 7 days of receiving the package and submit a new order for the item you would like to purchase. You will receive a refund for the returned item.
IMPORTANT NOTE: If you do wish to return or exchange the item, the return shipping costs are the buyer’s responsibility. The item must be returned and arrive to me in its original condition. Lawson Pottery is not responsible for any damages that occur during return shipping, so we strongly encourage you to pack the item very well. Refunds will not be issued if the returned item has been damaged or altered in any way. It is strongly recommended that you insure your package.
* No sale items may be returned or exchanged.
- What do I do if my purchased item arrives to me damaged?
My work is always carefully packaged so your purchase arrives to you safely. Things do happen and if your item is damaged during shipping, the buyer must contact me at: [email protected] within 3 days of receiving the shipment. To receive a possible refund or a replacement, please email me several photos of the shipping container and the damaged item. Because my work is handmade, I can’t guarantee a replacement for some of the items, in which case, a refund will be issued. For items that can be replaced, there may be slight differences because they are all one of a kind.
IMPORTANT NOTE: Based off the photos, if the item appears damaged due to mishandling by the buyer, Lawson Pottery reserves the right to deny a refund and you will be notified.
- What is your cancellation policy?
I'm not accepting cancellations at this time, so please make sure you are happy with the listing before placing your order. Please contact me if you have any issues with your order.
*** Lawson Pottery reserves the right to change these terms and conditions at any time. Sales made prior to any new changes will not be affected.